Q: Can I edit card information after submitting an order? A: Before intake, contact support for assistance. After intake or grading, key card information usually should not be changed.
Q: How do I know whether replenishment is required? A: Order detail shows replenishment batches, requirements, attachments, and confirmation actions. Internal messages also notify the member.
Q: Why does a certificate show an abnormal status? A: The certificate may be delisted, recalled, in reholder or relabel handling, rejected, or compensation-related. Use the certificate detail page and after-sales record as the source of truth.