Compensation requests should be submitted through after-sales. The platform reviews order material, intake records, grading records, encapsulation images, logistics status, and member statements.
For platform-responsible damage, loss, or handling errors, the plan is assessed based on declared value, service records, and responsibility scope. Pre-shipment damage, insufficient packaging, incomplete materials, or carrier responsibility requires separate evidence review.
After compensation is completed, related certificates may be marked as compensated, delisted, or recalled. The public certificate page will show the corresponding status. Final legal wording should follow the CMS-published policy.